Welcome to Sullivans Planters Shop (planterssaleshop.com). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, share, and protect the data you provide when visiting our website and purchasing our high-quality gardening supplies, from barrel planters and hydroponic systems to landscaping materials and garden tools.

By using our website, you consent to the practices described in this policy. We encourage you to read this document carefully to understand our approach to your data.

1. Information We Collect

To provide you with a seamless shopping experience and improve our services, we collect the following types of information:

  • Personal Identification Information: Name, email address, shipping address, and phone number when you create an account or place an order.
  • Payment Information: Credit/debit card details (processed securely via PCI-compliant partners) or PayPal account information. We do not store full card details on our servers.
  • Technical Data: IP address, browser type, device information, and pages visited, collected through cookies and similar technologies.
  • Communication Data: Records of correspondence if you contact our customer service team at [email protected].

2. How We Use Your Information

We use your data for the following purposes:

  • To process and fulfill your orders for products like garden beds, statues, tools, or hydroponic supplies.
  • To provide customer support and respond to inquiries.
  • To send order confirmations, receipts, and shipping updates.
  • To improve our website, product offerings, and user experience based on browsing behavior.
  • To prevent fraud and enhance security through advanced monitoring systems.
  • To comply with legal obligations and enforce our terms of service.

3. Data Sharing and Disclosure

We value your trust and do not sell or rent your personal data to third parties. However, we may share information with:

  • Payment Processors: Trusted partners like PayPal, Visa, MasterCard, and JCB to securely process transactions.
  • Shipping Providers: Logistics companies to deliver orders to your address (global excluding Asia and some remote areas).
  • Service Providers: Companies that assist with website hosting, analytics, and marketing, under strict confidentiality agreements.
  • Legal Authorities: If required by law or to protect our rights, safety, or property.

4. Data Storage and Security

Your data is stored on secure servers with industry-standard safeguards:

  • All payment transactions are encrypted using SSL technology.
  • We adhere to PCI-DSS standards and work with compliant payment gateways.
  • Personal information is retained only as long as necessary to fulfill orders or comply with legal requirements.
  • While we implement robust measures, no online transmission is 100% secure. We continuously update our protocols to mitigate risks.

5. Your Rights

As a valued customer, you have the right to:

  • Access, update, or delete your personal information stored with us.
  • Opt-out of marketing communications (you can unsubscribe at any time).
  • Request a copy of your data or restrict its processing, subject to legal exceptions.
  • Lodge a complaint with relevant data protection authorities if concerned about our practices.

To exercise these rights, contact us at [email protected]. We respond within 24 business hours.

6. Cookies and Tracking Technologies

We use cookies to enhance your browsing experience:

  • Essential Cookies: Required for site functionality, such as maintaining your shopping cart.
  • Analytical Cookies: Help us understand how visitors interact with our site (e.g., pages viewed).
  • Marketing Cookies: Used to display relevant ads for gardening products based on your interests.

You can manage cookie preferences through your browser settings. Note that disabling cookies may affect site functionality.

7. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in practices or regulations. The revised version will be posted on this page with an updated “Last Updated” date. Continued use of our site constitutes acceptance of the changes.

8. Contact Us

If you have questions about this Privacy Policy or your data, reach out to our team:

Email: [email protected]
Address: 1892 New York Avenue, PORTLAND, US 78374

We are here to ensure your gardening journey with us is secure and enjoyable.

Happy gardening!
The Team at Sullivans Planters Shop