Welcome to our FAQ page, where we’ve gathered answers to the most common questions about our products and services. At Sullivans Planters Shop, we’re committed to making your gardening journey as smooth and enjoyable as possible.
Products & Gardening Solutions
What types of planters do you offer?
We specialize in durable barrel planters, elevated garden beds, and innovative hydroponic systems and planters – all designed to help your plants thrive in any environment.
Do you carry supplies for landscape projects?
Yes! We offer comprehensive landscaping supplies including landscape edging, landscape fabric, landscape rocks, garden fencing, and garden statues to help you create your perfect outdoor space.
Are your gardening tools professional quality?
Our garden tools and gardening tools are precision-crafted for both hobby gardeners and professional landscapers. We carefully select each product for durability and performance.
Do you offer hydroponic gardening supplies?
Absolutely! We provide complete hydroponic gardening solutions including systems, planters, and growing media to support soilless gardening enthusiasts.
Ordering & Account Questions
How do I create an account?
You can create an account during checkout by providing your email address and creating a password. This will allow you to track orders and save your preferences for future purchases.
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
Can I modify my order after placing it?
If you need to modify your order, please contact us immediately at [email protected]. We’ll do our best to accommodate changes if your order hasn’t yet been processed for shipping.
Shipping & Delivery
Where do you ship?
We ship globally to most countries, though we currently cannot deliver to Asia and some remote areas. During checkout, you can enter your address to confirm we can deliver to your location.
What shipping options are available?
We offer two convenient options: Standard Shipping via DHL or FedEx (10-15 business days, $12.95) and Free Shipping via EMS (15-25 business days, free on orders over $50).
How long does order processing take?
We process orders within 1-2 business days. During this time, our team carefully prepares and packages your gardening supplies to ensure they arrive in perfect condition.
Can I track my order?
Yes! Once your order ships, we’ll provide a tracking number so you can monitor your package’s journey from our headquarters in Portland to your garden.
Do you ship live plants?
Yes, we offer indoor plants with specific delivery requirements to ensure they arrive healthy. Please check individual product pages for special handling information.
Returns & Guarantees
What is your return policy?
We offer a 15-Day Growth Guarantee. If any product doesn’t help your garden flourish as expected, simply return it within 15 days of receipt for a refund or exchange.
How do I initiate a return?
Please contact our customer service team at [email protected] with your order number and reason for return. We’ll guide you through the process and provide return instructions.
Are there any non-returnable items?
For health and safety reasons, perishable items like opened growing media or distressed plants may not be returnable. Please contact us for specific concerns.
Gardening Advice & Support
Can you provide gardening advice?
While we’re passionate gardeners, for specific plant care advice we recommend consulting with local gardening experts who understand your regional climate and conditions.
What if I have questions about product usage?
Our product descriptions include detailed usage information. If you need additional guidance, our customer service team can help connect you with resources for your specific gardening projects.
Still have questions? Our gardening experts are here to help!
Email: [email protected]
We respond to all inquiries within 24 business hours.